Refund policy

We want you to love your purchase. If something isn’t quite right, we’ll do our best to make it right.

🕒 Return Timeframe

You may return eligible items within 30 days of delivery. Items must be unused, unwashed, and in original condition with packaging and proof of purchase.

👟 Change of Mind or Wrong Size

If you ordered the wrong size, colour, or simply changed your mind, you may return the item within 30 days.

Return postage costs are the customer’s responsibility. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

If you would like a different item, the fastest option is to return the original purchase (if eligible) and place a new order once your return is approved.

⚙️ Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is faulty, damaged, or incorrect, contact us immediately at support@thewpopshop.com.

If we have made a mistake or your item arrives faulty or damaged, we will cover all reasonable return shipping costs and provide a replacement or full refund in accordance with Australian Consumer Law.

💰 Refunds

Once we receive and inspect your return, approved refunds will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

📦 How to Start a Return

Please contact our Support Team at support@thewpopshop.com before sending any items back. Returns sent without prior approval may not be accepted.